Privacy Policy
Updated: January 24, 2024
This privacy policy (“Privacy Policy”) provides details about how your personal information is collected, used, and shared by us (“Us, “We”, “Our”, “SiteFellas”, “sitefellas.com” or “Company”).
We value our customer’s privacy and care about protecting the personal information of our customers and visitors (“Users”, “You”, “Customers”) who use our websites, products and/or services .
By using our website, products and/or services (“our Services”), you agree to the collection and use of information in accordance with this policy.
Information We Collect From You
Signing Up for Our Services
We obtain the following information (“Personal Data” or “Personal Information”) about you when you sign up for our web hosting services and/or domain registration:
- Information you provide prior to the registration process, such as your email;
- Information that you provide during the registration process (such as your name, surname, company name, email address, phone number, billing address, credit/debit card information, geographic location), when use our chat or email us (for support or other questions) or when you use our products or services;
- Payment information that you provide to us when you purchase any of our products and/or services, including credit/debit card information;
Website users and visitors
sitefellas.com website collects non-personally-identifying information that web browsers and servers typically provide by default, such as:
- Browser type;
- Referring website;
- Language preference;
- Visited website pages;
- Date and time of each request made to the sitefellas.com website;
Personally-identifying information which is collected by the way of web server logging:
- IP address of all website visitors;
Personally-identifying information which is collected only when you willingly provide it to us (in chat or e-mail):
- E-mail address;
- Your name and/or surname;
Domain registrations
For domain registration, you will need to provide valid and up to date information as required by ICANN and TLD Registries.
We collect this information in order to comply with the rules:
- Registrant name and surname;
- Registrant address;
- Registrant e-mail address;
- Registrant phone number;
- Registrant company/organization (if applicable);
- Administrative contact name and surname;
- Administrative contact address;
- Administrative contact e-mail address;
- Administrative contact phone number;
- Administrative contact company/organization (if applicable);
- Technical contact name and surname;
- Technical contact address;
- Technical contact e-mail address;
- Technical contact phone number;
- Technical contact company/organization (if applicable);
- Billing contact name and surname;
- Billing contact address;
- Billing contact e-mail address;
- Billing contact phone number;
- Billing contact company/organization (if applicable);
In some cases (for example registering .no, .ee, .ie domains) you will have to produce additional documentation, such as a copy of your ID, your passport, driving licence, company registration documents to prove the address and possibly some others (depending on the TLD Registry requirements). All information that you provide will be passed to the TLD registry and they will also be the managers of your data and comply with their own obligation regarding personal data protection;
Cookie Policy And Other Tracking Technologies
SiteFellas uses cookies, tags, beacons, and other tracking technologies to gather demographic information about you, identify your visits, interactions and personalizing your experience on our website.
We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website allows us to store a small amount of data on your computer, to allow our web servers to recognize you, may be set on your computer or device when you visit our website. We may track your use across different websites and services. In some countries, including those in the European Economic Area (“EEA”), the information in this paragraph may be considered personal information under applicable data protection laws. You can control how websites use cookies by changing your cookie settings in the browser, but these changes may limit functionality of some of the features on our website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities.
How Your Information Is Used
Collected information is used for these purposes:
- To provide the services to you;
- To provide technical support to you;
- To administer your websites (if applicable);
- To diagnose problems with our infrastructure and software systems if that is needed;
- To communicate with you regarding the services and/or your websites;
- To target you with marketing information (only with your consent, which you can enable/disable by logging in to your client account and selecting appropriate option);
- To target you with Ads;
Payment information that you provide such us credit/debit card information is only used to facilitate payments for our products and/or services;
Disclosure Of Information
We may disclose your personal information in some cases, such as:
- In order to prevent or investigate a potential violation in relation to Our Services;
- To comply with legal obligations and requests as required by law and similar investigations;
- To protect Us against legal liability; protect and defend the rights of Our Company;
- To protect the personal safety of the users of Our Services, or the public;
- Based on cookies and other tracking technologies, we may work with advertising companies to display ads that may be of interest to you;
We store the data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytic systems.
Transfer Of Information
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Security Of Information
While we strive for complete information security, no method of transmission over the Internet, or method of electronic storage is 100% secure. We use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.
Third Party Service Providers
We may use third party companies and individuals to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related actions or to assist us in analyzing how our Services are used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Services (such as Google Analytics and others).
Links to Third Party Websites
SiteFellas may post links to third party websites, which may include information that we have no control over. When accessing a third party site through our website, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. SiteFellas bears no responsibility for the information collected or used by any advertiser or third party website. You must review their policies to understand how their information collection practices work. We advise you to review the Privacy Policy of every site you visit.
Children's Privacy
Changes to this Privacy Policy
Have any questions regarding this policy?
In case you have questions regarding our privacy policy you can contact by filling out a contact form, logging in and submitting a support ticket, or by using the chat button in the bottom right.
